Frequently asked questions
Grouped by topic. If your question is not answered here, we reply to every message within one working day.
What type of glasses do I need?
Your Optician will normally tell what type of corrective eyeglasses you need during your eye exam but generally speaking:
If you have problems seeing distant objects you should select Distance – Single Vision. Your prescription should have "-” values, eg -2.50
If you have difficulties reading small print you should select Reading – Single Vision. Your prescription should have "+” values, eg +1.50
If you have problems with Distance and close-up, then select Progressive or Bifocal as advised by your Optician. Your prescription should have both "-” and "+” values, eg -1.00 and +2.00
Can I order just the frame?
Yes you can. On the product page, when you have chosen your frame, you can simply "Order Frame Only".
This option will only include the frame only without prescription lenses.
What do I need to be able to order prescription glasses?
All you need is a valid prescription and a payment method - credit/debit card, paypal, etc. See the Payment section in the FAQ for more details.
Can I use my Contact Lens prescription to order glasses?
No. Contacts Lens prescriptions are entirely different from prescriptions for glasses.
Currently we do not sell contact lenses.
What do I need to buy glasses online?
You'll need a valid prescription after a professional eye test/examination, carried out by a qualified professional – anytime within the last 2 years is valid.
You are legally entitled to a written copy of your prescription.
Be sure to ask for your Pupillary Distance (PD) measurement as well, you'll need that for your prescription lenses.
Choose your favourite frames from our selection.
We'll contact you at the end of the order process to collect your prescription details.
Pay for your order and wait for your glasses to be delivered to your front door.
Ordering Glasses with Prescription Lenses
If you want to add prescription lenses to your chosen frame then you should click on ORDER WITH LENSES on the product detail page when you have selected your frame and frame colour.
This will transfer you to the Add Lenses section, where you will be able to customise your lens package
1. You will be able to choose your prescription type - Distance, Reading, Progressive lens, etc.
2. You will be able to choose your desired lens package - CR-39®, 1.56. 1.61, 1.67 or 1.74 lenses are all available, depending on your prescription requirements.
3. All our frames come with anti-scratch, glare-resistant and uv-protection as standard and you can add a waterproof coating if you wish.
See Choosing the Right Lenses for more details.
When you've chosen your lens package and (optional) coatings simply choose ADD TO CART before proceeding to the checkout and payment stage of the order process.
When we receive your order we will confirm your order details and, if necessary, contact your for clarification of your prescription details.
How do I send my prescription?
At the end of the order process we will send you the following link to Send us your Prescription where we will lead you through the process of sending us your prescription.
What is PD?
The Pupillary Distance (PD) is the distance (measured in mm) between the pupils of your eyes (the centres of your eyes). It is sometimes also known as the Distance PD.
An accurate (PD) measurement is required in order to make prescription glasses and is an essential part of your prescription.
For adults, the PD never changes and is, on average, 63mm for men and 60 mm for women. Most adult PD's are in the the range 55-65.
The PD may also be shown as two numbers (Dual PD) such as 31.5/32 where 31.5 is the Right PD and 32 is the Left PD – where, for example the Right PD is the distance between the centre of the pupil in the Right eye. and the centre of the bridge of the nose.
If your PD isn't present on your prescription then you can measure it yourself, although we recommend that we contact your optician and ask them for the PD that they measured when you had your eye exam.
Do I need to know my PD to order online?
Yes you do. In order to make your glasses as accurate as possible we need to be able to align the centre of each lens with the centre of your pupils. An accurate PD provides us with that detailed information.
A PD is not required for Fashion lenses (Clear) or for Readers (OTC) lenses – over the counter glasses for magnification purposes only.
Can I measure my PD myself?
Yes you can, although we recommend you have it measured professionally we have provided a guide. See Measuring your PD in the Prescription Questions section of the FAQ.
Measuring your PD
An accurate (PD) measurement is required in order to make prescription glasses and is an essential part of your prescription, particularly for stronger corrective lenses.
The Pupillary Distance (PD) is the distance (measured in mm) between the pupils of your eyes (the centers of your eyes). It is sometimes also known as the Distance PD.
An accurate (PD) measurement is required in order to make Prescription Glasses and is an essential part of your prescription, particularly for stronger corrective lenses.
Your PD may be included as part of your prescription. In which case you can enter it as part of our Order process – see What is Pupillary Distance for details.
You can ask your Optician for your PD if they do not include it on your prescription, although there may be an additional charge for this service.
We strongly recommend that you have an Optician measure your PD professionally, particularly for stronger prescription but it is possible to measure it yourself, by following the steps below. You will need a light room, a mirror and a ruler with millimeter (mm) measurements.
1. Hold a mm ruler up to the bridge of your nose in front of a mirror so you can read the markings on the ruler, or have a friend help you.
2. Line the 0mm mark on the ruler with the center of your right pupil
3. Without moving the ruler, note the distance on the ruler that corresponds to the center of your left pupil.
4. This is your PD – eg 63mm.
5. Repeat the process two or three times until you are confident you have an accurate reading.
6. Make a note of your PD and enter it as part of the Order process in the Send us your Prescription request that we will send you when you require your prescription.
Can I buy non-prescription Reading glasses?
Yes you can, just select Readers (OTC) in the ADD LENSES part of the process and all you need to provide is the necessary magnification (e.g. +1.00). You can also choose thinner lenses and add a tint if you would like to read in the sun!
Do you sell titanium frames?
Yes we do. Presently we offer titanium frames by Battatura, and Jack & Francis, with more being added all the time.
Click here to see our current selection.
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Can I pay with my HSA or FSA linked credit cart and/or debit card?
Yes, absolutely. We accept all cards linked to your Health Savings Account (HSA) or Flexible Spending Account (FSA).
Do you bill in US Dollars?
Yes, we do. You will be billed in US Dollars.
Are your payments page secure?
Yes. We use the highest level encryption payment process to ensure the safety of all your transactions.
